Managed IT: your complete IT environment managed, monitored and secured.
IT has to work. Always. Qteco takes over the management, monitoring, security and support of your entire IT environment for a fixed fee per workplace per month. Your organisation stays up & running and your people can do what they do best.
As a Managed Service Provider from Brainport Eindhoven, we have been responsible since 2013 for the workplaces, Microsoft 365, networks, licences, updates, backups and security of SMEs and scale-ups across the Netherlands. Not reactive per incident, but proactive and predictable: preventing problems is smarter than solving them.
Seven components, one fixed fee.
Managed IT at Qteco is not a list of separate services but one coherent package. This is what we take off your hands, with one team and one point of contact.
Proactive management & 24/7 monitoring
Our RMM tooling watches every workplace, server and connection day and night. A full disk, a stalled update or a suspicious process is spotted before your people notice it, and resolved remotely. Outages are prevented, not repaired afterwards.
Servicedesk with short lines
One trusted point of contact that knows both your environment and your people. No anonymous call centre and no hand-offs: the same engineers staff the servicedesk, work in your network and visit your site. The average response time is around 14 minutes.
Patch management & updates
Operating systems, browsers and business software stay up to date and therefore secure. Updates are tested, rolled out automatically and monitored, outside office hours where possible, so nobody gets a restart in the middle of a presentation.
Microsoft 365 management & licences
Full management of your Microsoft 365 environment: users, permissions, mailboxes, Teams, SharePoint and security policy, correctly set up and maintained. The licences are part of the monthly fee, so you never pay for unused accounts.
Device & network management
Every laptop, phone and workplace is centrally managed and encrypted through Intune, so a new employee can work within an hour and a lost device is wiped remotely. Wi-Fi, switches and firewall are under our management as well.
Security & backup as standard
EDR protection on every device and a daily Microsoft 365 backup are included in every package. Immutable backups on Dutch infrastructure make sure your data can be restored even after ransomware. Those who want more grow into SOC monitoring and vCISO.
Reporting & SLA
Clear reporting and fixed agreements on response time and availability. In the Client Portal you see tickets, devices and licences in real time. You always know where you stand: no black box, but predictability.
From first meeting to calm in IT, in four steps.
Switching to managed IT does not have to bring your organisation to a halt. We take over management in phases from your current supplier or in-house IT person and schedule disruptive work outside office hours.
Intake & inventory
We map your workplaces, licences, network and risks and agree together what you expect from us.
Onboarding & takeover
We take over management, set up monitoring, backup and security and migrate only what genuinely needs improving.
Management & monitoring
From day one we monitor 24/7, patch automatically and the servicedesk is ready for your people.
Reporting & improvement
Periodically we review reports, open items and improvements, so your IT grows with your organisation.
What makes managed IT different.
Many organisations with up to 50 employees rely on one in-house IT person or a supplier who comes when you call. That works, until it goes wrong. The difference with managed IT is who is responsible before something breaks.
What does managed IT cost at Qteco?
All-in indicative prices per managed workplace, including Microsoft 365 licences, security, backup and support. You know in advance what IT costs, even as you grow.
Startup
For teams of up to around 20 employees
- Complete workplace — Microsoft 365 licences included
- EDR security + Microsoft 365 backup
- RMM management, monitoring & patching
- SLA support — response within 4 hours
Growth
For scale-ups of up to around 40 employees
- Everything in Startup + dedicated team
- Advanced security — EDR + SOC monitoring
- Multi-AZ · NL Tier III
- SLA support — response within 1 hour
Scale-up / Enterprise
For organisations with custom requirements
- Everything in Growth + vCISO
- Zero trust + 24/7 SOC
- Geo-redundant · Tier III/IV
- Priority within 15 min
All-in indicative prices per managed workplace: including SLA support, Microsoft 365 licences, EDR security, Microsoft 365 backup and RMM management. Excluding one-off onboarding, hardware and VAT. For comparison: 20 workplaces = complete IT — management, licences and security — for a fraction of one in-house IT employee.
Frequently asked questions about managed IT.
What does managed IT cost per workplace per month?
At Qteco from around € 89 per workplace per month for teams of up to around 20 employees, and from around € 119 for organisations of up to around 40 employees. That is all-in: Microsoft 365 licences, EDR security, Microsoft 365 backup, RMM management and SLA support. One-off onboarding, hardware and VAT are extra. Larger or more complex organisations receive a custom quote.
What is the difference between managed IT and an on-call IT supplier?
An on-call supplier acts when you call and charges per hour or per incident. With managed IT, Qteco takes continuous responsibility: we monitor your environment 24/7, prevent outages, keep everything updated and secured, and you pay a fixed fee per workplace. The difference is predictability, in availability and in cost.
Can we keep our current Microsoft 365 environment and devices?
Yes. In most cases we take over management of your existing Microsoft 365 tenant, devices and network. We first inventory what is there, improve the configuration where needed and migrate only when that is genuinely better for you. Your people keep working the way they are used to.
How fast does the Qteco servicedesk respond?
The average response time of the servicedesk is around 14 minutes. Contractually your SLA applies: response within 4 hours on Startup, within 1 hour on Growth and priority response within 15 minutes on Scale-up and Enterprise. Outages that monitoring detects are picked up before you report them.
Does Qteco only work in Eindhoven or across the Netherlands?
Qteco is based at Hondsruglaan 95 in Eindhoven and serves organisations across the Netherlands. Management, monitoring and support are largely done remotely; in Brainport and South-East Brabant our engineers are quickly on site.
How does the switch from our current IT supplier to Qteco work?
In four steps: intake and inventory, onboarding and takeover of management, daily monitoring and support, and periodic reporting. We coordinate the handover with your current supplier and schedule disruptive work outside office hours, so your organisation keeps working.
Managed IT is the foundation. This builds on it.
These services are managed by the same team, with the same line of control and the same point of contact.
Want to know where your environment stands first? Take the free security check or the NIS2 scan.
Leave your IT to one team.
Book a no-obligation call with an engineer. Within a week you receive a concrete proposal with a fixed price per workplace.